Alexandra Chen

Operations & supply chain transformation

Former Head of Operations at Maersk UK. Now independent, working with mid-market manufacturers and distributors on margin improvement and operational resilience. ISO 20700 certified practitioner.

Proposal

UK Operations Diagnostic & Improvement Roadmap

SentSent 3 June 2026

Scope

A six-week diagnostic engagement covering the UK manufacturing and distribution operation. Includes structured interviews with site leadership, analysis of throughput and cost data from the past 18 months, and a review of procurement and inventory management practices. The engagement closes with a formal ISO 20700 close-out report and a sign-off meeting with the executive sponsor.

Objectives

Understand the root causes of margin compression across the UK operating division
Identify three to five operational levers with measurable P&L impact
Produce a prioritised improvement roadmap with clear ownership and timelines

Deliverables

Diagnostic report: current-state assessment with data-backed findings
Improvement roadmap: prioritised initiatives with effort/impact scoring
Executive presentation: board-ready summary suitable for investor review
Close-out report: ISO 20700-aligned engagement record with sign-off

Fees

£18,000

Fixed fee. 50% on engagement start, 50% on delivery of the final report. Expenses billed at cost, capped at £1,500.

My approach

I work to the ISO 20700 standard for management consulting services. Every engagement has a formal Agree phase (scope sign-off), a Deliver phase (documented progress and decisions), and a Close phase (outcomes review and evidence record). You receive the close-out report at the end regardless of outcome — it is your record as much as mine.

This engagement will be managed under the ISO 20700 framework, with a formal agree, deliver, and close phase.

Prepared with Shardwell — ISO 20700-aligned consulting practice management.